FAQ

Got Questions? We’re Here to Help Get You Started With Our Product.

Frequently Asked Questions

How will I know if my order has shipped?

We’ll tell you! Once your order ships, the delivery method, estimated arrival date and other tracking details (if available) will be provided in your shipment confirmation email.

Can I arrange for my own courier or shipping provider to deliver my order?

We’re sorry, but because of our production process, we can’t accept special shipping requests.

What if my order is delayed?

We will do our best to ship your order in a timely manner but our first priority is the safety of our staff. To ensure that our team is abiding by the guidelines put in place for all essential personnel, it may take longer to process and ship your order.

  • Please allow 4-8 business days for USPS shipping delivery
  • Expedited shipping is not available at this time

I am with a school. Do you accept purchase orders?

Yes, we accept signed Purchase Orders from approved schools. Please contact our Sales Team at [email protected] to receive instructions on how to be approved and submit your PO.

What should I do if I forgot my username?

Your username is your email address. If you do not remember which email address you used when you set up your account, please send us a message via our official email ([email protected]) and we can look up this information for you.

What if I received an incorrect or defective item? 

Please contact us ([email protected]) for a FREE RETURN LABEL. We’ll of course have the correct item sent out to you right away!

Do you offer discount codes?

Yes, we do offer standard discount codes some period during a year; however please follow our website for updated information. Not a member? Please sign up now. Also, make sure and sign up for our email list so that you don’t miss out on special offers.

My order was canceled but why were funds still deducted from my bank account?

In the event of your order refunded or canceled, It may take 7-21 business days based of your credit card issuer’s policies for funds to be available back in your account.

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